It’s also been a while since we updated you all on our activities.
Early in November, an hour or so after the end of a Packer home game, a drunk driver decided to hit-and-run one of our taxis. There were plenty of witnesses and the driver was caught within a very short period of time. The collision severely injured our driver and totaled our taxi. We will hopefully find out tomorrow if our driver can drive professionally again soon. The drunk driver had his first day in court a week or so ago. His insurance company, lets just say, has been difficult to deal with. Thank goodness our insurance broker is good at his job. Thank you Dave Anderson from Vincent Urban Walker Insurance in Green Bay.
It was our plan to expand the Able Taxi and Tours LLC fleet from 4 to 5 vehicles in the spring or summer of 2014. We had to jump through a lot of hoops to accelerate that plan and get another van purchased, prepared and licensed to try to salvage the last two Packer home games. At least we are back up to 4 taxis in time for New Year’s Eve and Day. We are expecting a lot of traffic so we are again using two dispatchers to try to keep track of all of the calls and drivers.
This brings me to the meat of today’s post: New Year’s Eve.
It is going to be COLD!! For those of you who watched Good Morning, Vietnam, it will be the inverse of Adrian’s “It’s so Hot” speech. I know a bunch of you will go to your parties in the skimpiest of outfits, or just without coats, and then will think you are OK because you can’t feel the cold after you have had a few drinks. Please think again. I suggest that you make some arrangements in your group for one person to watch your coats (a Designated Coat Watcher, if you will) while you take turns having a good time.
One good reason you want to bundle up is that it could be a substantial wait to get a taxi (or other) ride home. And if you are one of those poor individuals that gets tossed out of a bar for whatever reason, you will want to survive the extreme cold until your ride arrives. With high temperatures expected to be in the low single digits, be prepared, please.
This year, with one New Year’s marathon under our belt, we will be dispatching a bit differently. We will inform anyone that calls or texts us at (920) 265-7760 for a pickup what their position is in the queue. We realistically cannot give accurate time estimates when you are 10th on the list, but instead will be calling or texting you when the next driver is available. Once the driver is available, we should be able to provide a general idea of the time of your pick up.
Once you get a call or text from us, please be ready to go when the taxi gets there. If you wait until it arrives and then decide to round up your party, you are just making it difficult for us to do our jobs (not to mention possibly incurring wait time charges) and you will be inconveniencing those that are after you on the list. If everyone cooperates, we should be able to serve a greater number of passengers safely from pickup to destination.
So far we are the only taxi company in Green Bay that routinely accepts text messages, as far as I know. Using a text message is better for both parties because it cuts down on misunderstandings as far as destinations and pick up points. It is also great for people that are stuck in places with a lot of noise. If you text, please include your name, number in your party, pick up point and final destination(s). Please also let us know if there is more than one final destination as we do not ride share and we also need to be able to plan for the driver’s next pick up destination. If you only tell us your first destination, for example downtown De Pere, and omit your second destination, for example some where in Allouez, we will be expecting an entirely different time of travel when estimating for the next people on the waiting list. If you will be picked up in a location with a lot of people, please let us know if you have any distinctive item of clothing that will make it easier for our driver to pick you out of the crowd.
Our dispatcher will more than likely give you a code to use with our drivers. This code is unique to your call and will hopefully keep someone from stealing your taxi! We honor our commitments to you because we enter into a verbal contract with you when we dispatch a taxi to your location, upon your request.
If you send a text and don’t get a response within 5 minutes, there is a chance that our dispatcher didn’t get it. They are trained to respond to all texts with at least a “K” to let you know we got the message. Sometimes it takes a while, so please be patient. Feel free to re-send your original text after you have waited at least 5 minutes. Who knows, our incoming dispatcher may be sweating, shaking and in the fetal position on the floor by 2 AM. (jk)
And, as always, if your plans change and you no longer need our services, please let us know. Our policy is to call you at least twice and send you a text letting you know your driver is available. If we don’t need to bother you, don’t make us go through those steps. 🙂
That’s about it for now. Thanks for reading and we look forward to serving your transportation needs in 2014 and beyond. Happy New Year!
ABLE TAXI… WHAT A BRIGHT IDEA!